TAN SWEE KWANG

After 1 year as a Digital Operation Lead, I was tasked to support the Program Head in researching, planning, developing, and implementing the organisation's programs for the community. My job scope encompasses the followings: - build and maintain Digital Support Groups (DSGs) for hawkers and heartland merchants. - Sense, match, activate and monitor the digitalisation landscape of the local community. - Stakeholders’ management for partnerships and follow-up. E.g., assists with facilitating and coordinating collaborations, etc. - Organise Digital Learning and Celebrate Digital series, pop-ups and learning journeys etc. - Volunteer management.

After 1 year as a Digital Ambassador Lead, I was task to assist the Operation Manager in service operations administration, logistics and resource deployment, broadening my scope from a single division to cover all seven divisions within Jurong GRC. My job scope encompasses the followings:  Operations Planning - Compile engagement activities across the GRC for monthly planning such as preparation of monthly Master Ops Schedule - Ensures the proper manpower planning and deployment in the divisions. - Compiles daily engagement data.  Service Management - Assist to implement service audits e.g., Mystery Shopping and service improvements. - Assist PH with responses to Contact Centre for service requests and feedback. - Ensure that all feedback of service quality are follow through, and if unresolved escalated to PHs or OMs and suggest resolutions.  Information Management - Co-ordinate site audit and issuance of logistical items. - Ensures that logistical and asset SOPs are adhered to. - Oversee the execution and compilation of quarterly senior call-back for the GRC.  Partnership & Community Liaison - Oversee adoption of DfL & SDO publicity materials for division level activities - Assist with disseminating information for DALs from HQ to the teams for implementation. - Assist with organising internal staff engagement/learning and sharing sessions.

Appointed as Digital Ambassador Lead to help drive the Government’s initiatives under IMDA, SG Digital Office to accelerate digital adoption in our community. I was deployed to lead of team of 6 Digital Ambassador in Jurong GRC, Bukit Batok East Division. My job scope encompassed the followings:  Ambassadors’ Management - Supervise and coach a team of Digital Ambassador (DA) to equip seniors and stallholders with basic digital skills, including skills to make e-payment through 1:1 engagement. - Manage and motivate Das, ensuring that they meet performance standards and outreach targets. - Manage the scheduling and deployment of DAs.  Operational Planning and Strategy - Work with various stakeholders within the community to implement outreach strategies. - Organise, direct, and oversee the execution of various engagement plans and events such as DfA, DfL and various learning journeys. - Debrief DAs after engagements to elicit operation feedback and follow-up actions.  Information Management - Ensure engagement information is recorded promptly and accurately into the CRM. - Update consolidated engagement statistics and data in CRM for reporting purposes. - Ensure confidential material is secured safely.  Partnership & Community Liaison - Co-ordinate with various stakeholders on the ground. - Build relationships with various stakeholders to strengthen the community support for seniors within the constituency.

Assuming the role of General Manager at a Cosmeceuticals and Essential Oils startup, I orchestrated the establishment and registration of a new WOFE company in Tianjin, equipped with comprehensive import and export licenses for facilitating trade activities in and out of China. Notably, I spearheaded the branding and market positioning of Reeds in the Chinese market, ensuring its rapid development and widespread recognition. My deep-rooted comprehension of local marketing dynamics and proficient management of prominent e-commerce platforms such as Taobao, Tianmao, and Gaixiang underscore my commitment to fostering sustainable brand awareness, customer loyalty, and overall business expansion. Some of my key accomplishments include the successful acquisition of crucial certifications such as the Foreign Trade Registration Certificate, Inspection and Quarantine Certificate, Customs Registration Certificate, VAT Registration, and the establishment of requisite bank accounts. I diligently oversaw various essential aspects of the business, including identifying consumer needs, product development, branding strategies, sales team setup, and the implementation of e-commerce marketing and sales initiatives. Moreover, I strategically appointed area agencies and established offline outlets for product appreciation, sales, and marketing purposes. My multifaceted responsibilities encompassed managing day-to-day operations, nurturing relationships with trade and promotion partners, and establishing an offline customer experience outlet in Yujiapu, Tianjin.

In my capacity as the General Manager, I collaborate with a team of skilled consultants boasting extensive expertise in Singapore, China, and Malaysia. My portfolio encompasses the following key responsibilities:  Preparation and evaluation of proposals for master planning consultancy, development strategies, and project services.  Documentation and assessment of contracts.  Facilitation of meetings with the Board of Directors/Shareholders, presenting comprehensive quarterly and annual reports covering performance, budgets, and project updates.  Upholding administrative efficiency, implementing proper procedures, and ensuring adherence to established policies.

Operating from Singapore, EIH International Pte Ltd is actively engaged in providing consultancy services for retirement villages, elderly apartments, and elderly homes across various major cities in China. As the General Manager (Technical), my role encompasses the following key responsibilities: - Collaborating with the sales team to assess project scope, thereby establishing the contract sum, duration, and payment schedule. - Providing technical oversight for planning, development, and design phases, ensuring seamless client engagement from inception to operation. - Delivering consultancy and universal design services to developers in China, leveraging extensive industry insights to enhance service offerings for our clientele. - Furnishing operational guidelines for retirement villages and elderly apartments to facility operators in China. - Undertaking the preparation, documentation, and timely submission of project deliverables. - Conducting meetings with the Board of Directors, presenting comprehensive quarterly and annual reports, and offering insights on overall performance.

Within my role at Keppel DHCS Pte Ltd, my responsibilities encompass the following portfolio:  Project Manager (Tianjin): - Strategic planning and supervision of plant construction projects, overseeing civil and structural, architectural, mechanical, and electrical coordination. - Serving as the key liaison between Singapore and local authorities and design institutes in China. - Overseeing tender and contract administration.  Business Development Manager (Tianjin): - Identifying and engaging potential customers, fostering productive relationships. - Coordinating technical and commercial discussions to drive successful collaborations.  Procurement/Contracts Manager (Singapore/Tianjin): - Establishing and leading the newly formed procurement/contracts department. - Formulating comprehensive tender and procurement policies for both local and Tianjin operations.

In my role as the business development lead at Crescendas, I extensively traveled to China, Laos, and Cambodia, conducting market assessments, competitive intelligence gathering, and evaluating proposals for diverse projects such as nano-silver water treatment, magnetic water treatment, nano-bubble water purification, and prawn farming. My proficient time management skills allowed me to effectively multitask. Alongside my business development responsibilities, I actively contributed to establishing a chain of business travelers' hotels in Singapore. Overseeing operations as the Assistant General Manager, my responsibilities included ensuring revenue and profit objectives were met, maintaining guest satisfaction and product quality standards, and adhering to brand standards to foster a superior guest experience. Additionally, I facilitated various key functions such as identifying revenue opportunities, forecasting occupancy changes, developing targeted marketing and sales plans, training and rewarding hotel staff, and ensuring compliance with local health and safety regulations. Notably, I played a crucial role in driving exemplary performance standards across the hotel, underscoring my commitment to overall operational success. Additionally, my involvement with Enito Pte Ltd within the Crescendas group entailed exploring new markets for their Palm wood flooring. Drawing on my profound understanding of the Chinese market, I focused on expanding the company's presence and market share in the flooring and decking segment. Furthermore, I played a pivotal role in securing the development of Biopolis Phase III, Singapore, for the company.

My proficient time management skills allowed me to effectively multitask. Alongside my business development responsibilities, I actively contributed to establishing a chain of business travelers' hotels in Singapore. Overseeing operations as the Assistant General Manager, my responsibilities included ensuring revenue and profit objectives were met, maintaining guest satisfaction and product quality standards, and adhering to brand standards to foster a superior guest experience. Additionally, I facilitated various key functions such as identifying revenue opportunities, forecasting occupancy changes, developing targeted marketing and sales plans, training and rewarding hotel staff, and ensuring compliance with local health and safety regulations. Notably, I played a crucial role in driving exemplary performance standards across the hotel, underscoring my commitment to overall operational success.

Assuming the role of Director in April 1994, I reported directly to the major shareholder. Within my portfolio, I oversaw three pivotal areas, namely:  Competence Development  Product and Market Development  Financial Management During my tenure from 1996 to 2002, I spearheaded the expansion of our workforce from 35 employees to an impressive peak of 600, facilitating the seamless execution of several significant projects in Singapore and overseas, including the renowned Hong Kong International Airport Terminal Building. My pivotal contributions within the company were highlighted by the successful development and promotion of an extensive array of cutting-edge thermo-plastics technology membranes such as PVC, HDPE, MDPE, LDPE, PP, and various protective coatings. This strategic initiative resulted in the substantial consolidation of our market dominance not only in Singapore but also across the broader Asian Region. Notably, I successfully secured several hundred waterproofing projects, including those at the Hong Kong New International Airport, Lufthansa Catering House, Cathay Pacific Hotel, Tuas Power Stations, Pulau Seraya Power Stations, German Centre, and Century Square.  Competence Development - Analyse company requirements for new employees, proactively ensuring an optimal workforce size. - Foster team spirit and a positive work ethos among the employees. - Facilitate employee skill development through enrollment in relevant upgrading courses. - Promote a culture of mutual respect and a harmonious work environment among the team. - Enhance the company's capacity to handle urgent projects by fostering collaboration among employees from various levels and departments, even during late hours. - Strengthen the working relationship between site and office personnel, fostering mutual appreciation for each other's roles and fostering accommodation for the successful implementation of projects.  Product and Marketing Development - Innovate a new range of products to meet market demands. - Collaborate with local and international raw material suppliers to manufacture and enhance products tailored for specific markets. - Develop comprehensive catalogs, technical literature, drawings, and effective sales and marketing tools for the team. - Coordinate and host seminars focusing on technical, sales, and marketing aspects to empower the team. - Keep the team updated on the company's stock inventory, new materials/products, and the latest advancements in technology. - Inspire and guide new sales employees by personally introducing them to clients, imparting valuable industry insights, and encouraging confident yet prudent decision-making to build client trust. - Enforce ethical sales practices by preventing the overselling of product capabilities and making unrealistic promises to clients. - Cultivate the company's reputation as a reputable and principled supplier of top-quality products.  Financial Management - Supervise the financial accounts and performance of the company. - Handle cash flow and funding necessities. - Ensure prompt billing and efficient collection processes. - Optimise fund allocation across different departments. - Implement a multi-level authorisation and approval system for efficient funds disbursement. - Engage in negotiations and secure financial backing from banking institutions and financiers.

HT Technologies (F.E.) Pte Ltd, founded in Singapore in March 1993 by an Austrian entrepreneur, is a prominent waterproofing and building materials construction company. My journey with the organisation began in April 1993 when I assumed the role of Sales Engineer, quickly demonstrating exceptional performance that led to my promotion to Sales Manager within just 4 months. Notably, I successfully secured over S$4 million worth of contracts in the first 6 months of my tenure, leading to my appointment as Director within a year. My comprehensive job scope involved various key responsibilities including tracking new projects, converting project information into successful sales, and comprehensively understanding project requirements such as scale and scope. I engaged with architects and design engineers to discuss technical specifications and provide support for design development. Additionally, I liaised with contractors, prepared quotations and proposals, and conducted site visits to gather crucial information on construction methods and address technical queries. Furthermore, my role extended to managing interactions with overseas suppliers and manufacturers, including the issuance of purchase orders, negotiating pricing, and tailoring specific requirements to suit local climate conditions. I navigated business dealings with various countries such as the USA, Germany, Italy, France, Britain, Turkey, China, Taiwan, Hong Kong, and Malaysia. In tandem, I oversaw local supplier sourcing and negotiations, ensuring seamless project follow-ups, including work scheduling, material and labor requirements, technical support, budgeting, claims, variation orders, and efficient payment collections. My leadership encompassed leading a team of five dynamic sales and marketing professionals within six months of assuming the Sales Manager role. Balancing the service of existing clients with the development of new contacts was a central aspect of my role, contributing significantly to the company's overall growth and success.

- In charge of sales, visiting architects, engineers and contractors. - Prepared technical specifications of company’s products. - Provided know-how and guidance to contractors using the products. - Coordinated with site personnel on work progress.

- Trained in France on architectural software. - Promoted use of software to architects and builders. - Worked with Singapore Institute of Architects to incorporate computer accessories into the Institute’s design software library. - Localised the software to suit Singapore professional practices. - Organised seminars and presentations to architects at SIA premises.

- Maintenance of buildings and lands managed by SAF. - Portfolio of work includes civil, buildings, architectural, electrical, and mechanical installations. - Key responsibilities include issuance of works order and payment as well as budgeting and allocation of funds for maintenance contracts.