APAC Business Operations Analyst, Retail Online Operations

July 1, 2022

Job Description

Key Qualifications

  • Ability to answer complex questions through data, analysis, and clearly communicate findings to cross-functional teams.
  • Attention to detail and the ability to handle complex processes.
  • Distinctive problem-solving skills and project management skills.
  • An affinity to “talking with numbers”; inherent aptitude to quantify and support conclusions with data.
  • Advanced Excel, SQL and Tableau knowledge required.
  • Experience in performing statistical modeling and analysis, knowledge in Python, R is a plus.
  • Excellent communication, presentation skills and ability to explain complex data and charts in a concise manner.
  • Ability to maintain a positive attitude in high stress situations and multitask in an extremely dynamic and cross functional environment.
  • Strong work ethic and ability to lead multiple initiatives and meet deadlines and timelines.
  • Experience in and knowledge of Contact Center metrics, processes and reporting tools a plus.

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