Job Description
Key Qualifications
- Ability to answer complex questions through data, analysis, and clearly communicate findings to cross-functional teams.
- Attention to detail and the ability to handle complex processes.
- Distinctive problem-solving skills and project management skills.
- An affinity to “talking with numbers”; inherent aptitude to quantify and support conclusions with data.
- Advanced Excel, SQL and Tableau knowledge required.
- Experience in performing statistical modeling and analysis, knowledge in Python, R is a plus.
- Excellent communication, presentation skills and ability to explain complex data and charts in a concise manner.
- Ability to maintain a positive attitude in high stress situations and multitask in an extremely dynamic and cross functional environment.
- Strong work ethic and ability to lead multiple initiatives and meet deadlines and timelines.
- Experience in and knowledge of Contact Center metrics, processes and reporting tools a plus.
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