Business Development Manager, Shenzhen, Wealth & Personal Banking HSBC China

Job Description

Job description

Wealth and Personal Banking (WPB)

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become a global wealth manager with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.


We are currently seeking an experienced professional to join our team.


In this role, you will:


Impact on the Business/Function

1. Take a proactive role to work closely with sales people needs and requirements to transfer sales skills and be able to work and influence Team leaders and sales team to ensure business goal achievement.

2. Ensuring development of new and existing customer relationships.


Customers / Stakeholders

1. Manage partner relationship

2. Ensures the achievement of high sales quality standards

3. Monitor and act upon customer feedbacks


Leadership & Teamwork

1. Foster a close working relationship with branch network and other sales teams, business and functional departments to maximize business opportunities for the Bank.

2. Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions and decision making.

3. Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.

4. Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.


Operational Effectiveness & Control:

1. Maintain compliant with external regulation

2. Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.

3. Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.

4. Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.

5. Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance.


To be successful in the role, you should meet the following requirements:


1. Knowledge and experience

1) Proven ability in mobile sales / channel developing and maintaining

2) Current product/market knowledge

3) Excellent customer service skills

4) Managerial experience

5) At least 3 years’ experience in supervisory role of sales function

6) Excellent interpersonal, leadership and motivation skills

7) Strong sales and organization ability and problem solving skills

8) Result driven and able to work under pressure

9) Good spoken and written English


2. Qualifications

1) Attain appropriate professional and regulatory qualifications as required by market

2) Attain any internal standards as required by HBCN


You’ll achieve more when you join HSBC.


HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /CN


Issued by HSBC Bank (China) Company Limited