Job Description
Key Qualifications
- Experience using call center software – eWFM or equivalent preferred
- Multi-channel support experience – including simultaneous chats, email, phone and back office ticketing systems
- Experience producing reports from raw data via Excel or Numbers, Tableau experience preferred
- Excellent analytical and time management skills with ability and willingness to continue learning
- Independent and works well with little supervision
- Well organized, thorough, and attention to detail
- Familiar with contact center metrics, scheduling principles, and operations
- Demonstrate ability to work effectively with business leadership
- Experience with creation and development of processes and procedures
- Self-motivated, able to prioritize tasks and resolve issues
- Innovative, able to propose creative solutions
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