Business Ops Workforce Operation Analyst, Retail Customer Care

August 11, 2022

Job Description

Key Qualifications

  • Experience using call center software – eWFM or equivalent preferred
  • Multi-channel support experience – including simultaneous chats, email, phone and back office ticketing systems
  • Experience producing reports from raw data via Excel or Numbers, Tableau experience preferred
  • Excellent analytical and time management skills with ability and willingness to continue learning
  • Independent and works well with little supervision
  • Well organized, thorough, and attention to detail
  • Familiar with contact center metrics, scheduling principles, and operations
  • Demonstrate ability to work effectively with business leadership
  • Experience with creation and development of processes and procedures
  • Self-motivated, able to prioritize tasks and resolve issues
  • Innovative, able to propose creative solutions

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