E-commerce Operation…

Job Description

E-commerce Operation Excellence HeadShanghaiOperationsExperiencedE-commerce Service and Experience Team is part of the Governance and Experience organization and includes the functions of Customer Service, Seller Support, Creator Support, Global Operation Excellence, and Global Experience Management. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for an Operation Excellence Head responsible for day-to-day operations, driving go-to-market initiatives, defining a global extended workforce plan and strategy, and driving quality programs to identify problems in SOPs and processes. This position will provide key analytical, reporting, forecasting support for the group and will be responsible for developing reporting and variance analysis regarding weekly/monthly/bi-monthly statistics, providing support & recommendations regarding performance.

1. Develops go-to-market strategies, ensuring cross-functional alignment of goals and execution, and helping teams drive strategic partnerships and new initiatives forward.
2. Focuses on aligning company priorities with excellent day-to-day operations, and leads our future growth initiatives.
3. Scale-up our business globally by driving strategic and operational initiatives that contribute to the company’s growth and drive operational excellence.
4. Analyze and develop insights on business performance, core performance metrics, and support in the preparation of weekly/monthly business reviews.
5. Define and build organizational capabilities for extended workforce strategy, planning, governance, operational management, shared services, and management organizations.
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