Customer Support Specialist

March 25, 2024
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Job Description

Tasks:
– Excel in supported projects.
– Help users resolve their issues with game mechanics and app features (no calls, written communication only).
– Resolve user queries in a fast and effective manner.
– Respond to reviews in the stores (App Store/Google Play).

Requirements:
– Fluent in English (upper intermediate or B2) and Chinese.
– Excellent written communication skills in English.
– Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
– Detail-oriented, stress resilient, ready to handle a barrage of questions.
– Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
– Ready to do a small test assignment.
– Ready for 2×2 shift schedule.

What we offer:
– Possibility to work remotely.
– Trainings and meetups for professional growth.
– Career progression and realization of personal potential.