Leadership skills that demonstrate your ability to lead peers, peer groups and various management levels
Demonstrated ability to build your own ideas and work to develop effective strategies to get results
History of analyzing and interpreting real time and historical data to identify and execute strategies for issue resolution
Ability to bring individuals together teams across SO&T, AppleCare Operations, IS&T, AC Contact Centers, WFM and others, to drive complex initiatives forward
Proven ability to drive influential conversations with Business and Operations Leadership
Detailed understanding of Contact Center metrics and how these metrics impact performance
Ability to work independently and successfully navigate ambiguity
Understanding of complex networks and the ability to troubleshoot and isolate issues
Experience capturing and debugging network information (a plus)
Willingness to be in the details of every aspect of Advisor and Platforms Support
