Global Contact Delivery Support Analyst

June 14, 2022

Job Description

Key Qualifications

  • Leadership skills that demonstrate your ability to lead peers, peer groups and various management levels
  • Demonstrated ability to build your own ideas and work to develop effective strategies to get results
  • History of analyzing and interpreting real time and historical data to identify and execute strategies for issue resolution
  • Ability to bring individuals together teams across SO&T, AppleCare Operations, IS&T, AC Contact Centers, WFM and others, to drive complex initiatives forward
  • Proven ability to drive influential conversations with Business and Operations Leadership
  • Detailed understanding of Contact Center metrics and how these metrics impact performance
  • Ability to work independently and successfully navigate ambiguity
  • Understanding of complex networks and the ability to troubleshoot and isolate issues
  • Experience capturing and debugging network information (a plus)
  • Willingness to be in the details of every aspect of Advisor and Platforms Support

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