Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager, Senior Investigator, Financial Crime Investigative Reporting.
Principal responsibilities
- Responsible for conducting effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service level agreements. These cases may include:
- unusual activity reports from various parts of the bank as well as other HSBC entities as applicable, including other business lines and functions;
- escalated cases from transaction monitoring systems;
- escalated cases identified by true matches to screening lists escalated from Name Screening teams;
- cross-border referrals; and
- escalated cases from Fraud Operations.
- On receipt of a referral, conduct a review, in line with the instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks.
- Responsible for writing a high quality investigative narrative (Investigation Report) and to record the case history, with supporting findings, in an approved case management system.
- During or at the end of each investigation, review recommendations should be made which may include referral to the MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not. In consultation with the respective Manager, escalate investigations to appropriate other teams for co-ordination and further review as required (Sanctions, ABC, Major Investigations, etc).
- In consultation with the respective Manager, where appropriate, interact with relevant stakeholders, including Complex and Major Investigations, and Customer Selection Exit Management (CSEM) Secretariat to manage financial crime risk.
- Assess the quality of Know Your Customer (KYC) information and processes as part of investigation, and where appropriate, refer actions any issues to the appropriate function.
- In consultation with the respective Manager, provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate.
- This is an entry-level investigative role and the incumbent will be expected to develop their investigative knowledge, skills and experience whilst in role
Impact on the Business
- Ensure appropriate pro-active use of media reports and relevant websites to gather intelligence and identify customers of HSBC involved in financial crime, including money laundering and terrorism.
- Produce a high quality case file including a comprehensive narrative and recommendation as to whether or not a SAR is appropriate with onward escalation for disclosure to the relevant authorities in accordance with procedural standards.
- Identify appropriate referrals for action, and effecting of such in accordance with procedural standards.
- Process a proportionate number of investigations to the agreed procedural standards required and within agreed service level agreements.
- Ensure appropriate consideration given to each case as to content and quality of content/narrative.
- Determine whether the case warrants escalation to other Investigations teams, taking care to evaluate appropriately against relevant escalation criteria.
Customer / Stakeholders
- Deal with enquiries from colleagues of other HSBC business areas in a professional, responsive manner, giving them appropriate guidance, referring to management where necessary.
- Deal with external enquiries, if required, in a professional manner, providing appropriate information, referring to management, where necessary.
Leadership & Teamwork
- Ensure compliance with Regulatory, Bank Policy and Principles. Maintain records, and update case histories.
- Work closely with respective Manager to develop personal capability.
- Work effectively and professionally with colleagues across Investigations and the organization.
Operational Effectiveness & Control
- Ensure performance meets the requirements of any relevant service level agreements and at all times, adheres to the relevant market, Local, Group and Regulatory policies.
- Generate ideas to improve team and process efficiencies.
