You are an excellent teammate with a “hands-on” and “can do” attitude that can influence through collaboration and leadership. Being able work effectively with other teams and taking them along for the journey is critical.
You possess excellent communication and presentation skills at all levels of the organization (from specialists to senior leaders) and across multiple teams (RCC, Product, Store Ops, Ops, Finance, etc)
Possess prioritization skills to constantly focus on the most important project in a constantly evolving environment
Analytical, curious and creative mind set
Ability to see the big picture while also zooming into the micro level technical detail
A driver who is self-motivated and operates with a phenomenal sense of urgency
Ability to drive progress under immense degree of ambiguity and be comfortable working in an unstructured environment
Excellence and keen eye for detail should be a habit
Ability to make key decisions and deliver results under very tight timelines
Passion for the customer experience
Ability to troubleshoot problems quickly and think creatively to solve problems
The successful candidate will be experienced in the development and delivery of initiatives that will improve end to end customer experience, specialist workflows, improve performance and deliver a best in class customer experience within the functions at a global level..
Can quantify results of strategy and tactical initiatives and drive decisions based on data.
Must understand the end-to-end impact to the RCC teams, our customers and our Specialists when making strategic decisions on programs and initiatives that we will be supporting.
Able to quickly gain credibility and mobilize resources across a WW organization covering multiple time zones.. Be able to make critical decisions, influence decisions and facilitate change management through collaboration and leadership
Team player with a positive attitude, empathizing with multiple points of view but able to make the hard call and move on
Comfortable changing/evolving what’s not broken, looking for alternatives and never stop asking why