Program Manager, Retail Online APAC

August 31, 2022

Job Description

Key Qualifications

  • You are an excellent teammate with a “hands-on” and “can do” attitude that can influence through collaboration and leadership. Being able work effectively with other teams and taking them along for the journey is critical.
  • You possess excellent communication and presentation skills at all levels of the organization (from specialists to senior leaders) and across multiple teams (RCC, Product, Store Ops, Ops, Finance, etc)
  • Possess prioritization skills to constantly focus on the most important project in a constantly evolving environment
  • Analytical, curious and creative mind set
  • Ability to see the big picture while also zooming into the micro level technical detail
  • A driver who is self-motivated and operates with a phenomenal sense of urgency
  • Ability to drive progress under immense degree of ambiguity and be comfortable working in an unstructured environment
  • Excellence and keen eye for detail should be a habit
  • Ability to make key decisions and deliver results under very tight timelines
  • Passion for the customer experience
  • Ability to troubleshoot problems quickly and think creatively to solve problems
  • The successful candidate will be experienced in the development and delivery of initiatives that will improve end to end customer experience, specialist workflows, improve performance and deliver a best in class customer experience within the functions at a global level..
  • Can quantify results of strategy and tactical initiatives and drive decisions based on data.
  • Must understand the end-to-end impact to the RCC teams, our customers and our Specialists when making strategic decisions on programs and initiatives that we will be supporting.
  • Able to quickly gain credibility and mobilize resources across a WW organization covering multiple time zones.. Be able to make critical decisions, influence decisions and facilitate change management through collaboration and leadership
  • Team player with a positive attitude, empathizing with multiple points of view but able to make the hard call and move on
  • Comfortable changing/evolving what’s not broken, looking for alternatives and never stop asking why

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