Senior Consultant Specialist

Job Description

Job description

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
 
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.
 
Business: Markets & Sec Services IT

Principal responsibilities:

  • Configuration and customised development of the MSS ServiceNow platform using an Agile development methodology
  • Support and maintenance of the MSS ServiceNow platform to ensure a reliable and secure service for users
  • Day to day internal case management, case resolution and stakeholder support, liaising with 3rd parties as necessary
  • Liaise with business stakeholders to understand and document requirements, agree acceptance criteria, and work with the team to ensure the backlog is well managed and the right solutions are delivered.
  • Thorough testing of any system changes made prior to release
  • Guiding less experienced team members in design and development best practices
  • Continuously improving the platform offering and collaborating with other areas of the team to ensure ServiceNow is being used to its full potential
  • Following ServiceNow best practices (including scripting, security, implementation)

Requirements
  • 10+ years of IT experience, with design and development experience
  • Demonstrated knowledge of scripting in one or more of the following: JavaScript, Web Services, HTML, Angular etc.
  • Ability to analyse complex business requirements, requests or problems and translate into appropriate actions and solutions
  • Ability to quickly acquire new skills and knowledge, from a variety of sources, including web-based training and recorded sessions
  • Effective verbal and written communication with a clear customer focus
  • Demonstrable experience of working in an IT Support environment with knowledge of ITIL standards and use of case management systems
  • Strong investigative, analysis, troubleshooting and problem-solving abilities
  • Knowledge of Agile development methodologies
  • Experience within the Financial Services industry
  • Ability to be flexible with changing business priorities 

What additional skills will be good to have? 

  • Experience on Agile and Devops.
  • Domain knowledge on MSS Operations
  • Great English communication skill.

HSBCTL/GZ*
 
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
 
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more when you join HSBC. 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.