Senior Specialist, Internal Communications (Native English Speaker)

Basic Purpose and Objective of the Position:

This position will support the Internal Communications function of the Public Affairs and Communications team at Shanghai Disney Resort. The successful candidate will contribute to the development and execution of various Internal Communications initiatives.

The successful candidate will engage in all disciplines of internal communications. The individual will be working in a very dynamic and fast paced environment with a heavy focus on collaborating with various stakeholders and teams to manage and develop internal communications campaigns, and to ensure the quality and accuracy of English language material. The daily work scope will include but not be limited to supporting message development and review, editorial and publication management, support of digital Cast engagement platforms, Cast event management, internal promotions, executive communications, and more.

This position will report to Associate Manager, Internal Communications.

Key Responsibilities:

• Support the development and execution of internal communication strategies, campaigns, processes and platforms that support the business objectives of Shanghai Disney Resort
• Support and develop digital Cast engagement platforms
• Work with leadership and internal business partners to develop plans to effectively communicate strategic objectives and initiatives to internal audiences
• Ensure that all communication is accurate, timely and professionally written to support business needs
• Accomplish assignments effectively, accurately and within an established timeframe
• Ensure that guidelines for the proper use of nomenclature, grammar, graphics and names are met in every communication piece. Ensure that all communication pieces reflect legal and relevant guidelines
• Project management of various Cast related initiatives to meet schedule of all events, programs, and collateral work

Required Qualifications:

• 5+ years of related professional experience
• Bachelor degree or above in related disciplines, preferred major in Journalism, Communications, Public Relations, Media, Marketing, Liberal Arts, English, or International Relations
• Native level of English is required
• Fluency in Mandarin Chinese is a plus
• Extensive English writing and editing experience
• Ability to coordinate and collaborate across various teams to implement communication strategies and plans
• Ability to identify, develop and deliver key messages to targeted audiences
• Strong client service, influencing and negotiation skills
• Highly creative, with an ability to identify unique channels, mediums and manners to effectively communicate and inspire audiences
• Problem solving and conflict management skills
• Enjoys coordinating and collaborating across various teams to execute projects
• Keen interest in on-going process creation and improvement
• Ability to prioritize, multi-task and work effectively in a team-oriented environment
• Ability to work in crisis situations and handle projects with immediate delivery schedules
• Experience working in a multinational corporate environment is a plus
• Proficiency in Word, Excel, Outlook, and PowerPoint is required
• Proficiency in publishing, graphics design, photo and video editing software is a plus
• Experience managing and developing content for online and social media platforms is preferred

Others:

Flexibility in schedule based on work assignments is required; may require weekends, holidays, early morning, and late evening work

职位的基本目的和目标：

该职位将为上海迪士尼度假区公共事务与传讯团队的对内传讯提供支持。成功的候选人将致力于各类对内传讯项目计划的开发和执行。

成功的候选人将参与到对内传讯中的各类项目中。该候选人将在一个极具活力和快节奏的环境中工作，与相关团队及其成员开展合作，管理和开展对内传讯的活动，并确保英语材料的质量和准确性。日常工作范围包括但不限于内容开发和审查、编辑和发布管理、数字化演职人员活动平台的维护、演职人员活动管理、内部推广、领导层沟通等。

该职位将向对内传讯团队助理经理汇报。

职责：

• 协助开发和落实有利于上海迪士尼度假区商业目标的对内传讯策略、活动、流程及平台
• 支持和开发数字化演职人员活动平台
• 与领导层和内部业务合作伙伴合作，制定传讯计划，有效地向内部受众传达战略目标和举措
• 确保所有传讯信息准确、及时和专业，以支持业务目标
• 在规定的时间范围内有效、准确地完成任务
• 确保每一篇通讯稿都符合正确的使用术语、语法、图像和命名标准。确保所有的传讯内容都符合法律和相关准则
• 管理各种与演职人员相关的项目，以满足活动、计划和协作任务所需的时间周期

要求：

• 5年以上相关专业经验
• 相关专业本科或以上学历，新闻、传播、公共关系、媒体、市场营销、文学、英语或国际关系专业优先
• 英语为母语水平
• 普通话流利者优先
• 丰富的英语写作和编辑经验
• 能够在不同团队之间协调与合作，以确保传讯策略和计划的实施
• 具有判别、开发和向目标受众群体传达关键信息的能力
• 具有较强的客户服务意识、影响力和谈判技巧
• 具有高度的创造力，能够识别独特的传讯渠道、媒介和方式，从而有效地进行沟通和激励
• 具有解决问题和冲突管理的能力
• 善于在不同团队之间进行协调与合作，使项目顺利落地
• 对于流程的创建和完善抱有较强的兴趣
• 在团队合作的环境中，分配工作优先级、善于同步处理多项任务并有效地完成
• 能在危急情况下工作，并按时处理交付所需项目
• 有跨国公司工作经验者优先
• 精通Word、Excel、Outlook和PowerPoint办公软件
• 精通出版、图像设计、照片和视频编辑软件者优先
• 有在线和社交媒体平台内容管理和开发经验者优先

其他：

需要根据工作任务灵活安排；可能需要在周末、节假日、清晨和深夜工作