Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Business Manager (UI/UX Design) – INS COE_BUSINESS SME_CHINA_GZ.
Principal responsibilities
You will have the opportunity to:
- Translate customer insights and business goals into elegant, functional designs.
- Deliver best in class digital experiences that make a difference in customers’ lives.
- Apply UX/UI best practices and design systems to create consistent, accessible interfaces across web and mobile platforms.
- Collaborate with researchers and product managers to integrate user feedback and data into design improvements.
- Support and contribute to the maintenance of design standards, pattern libraries, and visual style guides.
- Work with developers to ensure accurate implementation of designs.
Your key responsibilities:
- UX writing: writes clear, concise, user-friendly microcopy that helps guide users through tasks
- User-centred design thinking: empathise with users, solve problems from the customer perspective, conduct research to gather insight (qualitative and usability testing).
- Wireframing & prototyping: able to quickly translate ideas into wireframes and high-fidelity prototypes.
- Visual design: strong grasp of all visual elements, including motion, micro-interaction, and attention to visual hierarchy.
- Interactive design: can create intuitive experiences that make it easy for customers to interact
- Information architecture: ability to structure and organise content effectively with clear content hierarchy.
- Communication: strong written and verbal communication and ability to explain design decisions.
- Curiosity: intellectually curious and always looking to improve the customer experience
- Deliver end-to-end design work including sketches, wireframes, mock-ups, interactive prototypes, and final visual designs.
- Collaborate across markets to understand cultural nuances and regulatory requirements that impact user experience.
- Advocate for design excellence, communicate and present design concepts clearly and effectively to stakeholders, influencing strategic decisions with your expertise and passion for design.
- Contribute to the evolution of HSBC’s design system and ensure alignment with global brand standards.
- Conduct or collaborate on user journey mapping, usability testing, and interface audits.
- Participate in design critiques and feedback sessions to iterate and improve design outcomes.
- Communicate design rationale and decision-making clearly to stakeholders and peers.
- Ensure compliance with internal controls, risk management, and accessibility standards.
- Elevate design quality, establish and maintain a world-class quality bar for UI design, ensuring that every product we deliver is both visually striking and functionally seamless.
